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SHIPPING POLICY - Delivery Coverage
We currently deliver across Pakistan through trusted courier partners.
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Processing Time
Orders are processed within 1–2 working days after confirmation/payment.
Customized orders may take 2–4 working days depending on design.
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Delivery Time
Major cities: 2–4 working days
Other areas: 3–6 working days
Please note that delivery timelines may vary due to external factors such as weather, holidays, or courier delays.
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Shipping Charges
Standard shipping charges apply at checkout.
Any promotional free shipping offers will be clearly communicated.
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Order Tracking
Once your order is dispatched, you will receive tracking details via WhatsApp or email.
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Important Notes
Please ensure your contact number and address are accurate.
We are not responsible for delays caused by incorrect information provided by the customer.
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RETURN & EXCHANGE POLICY
We aim to provide you with a smooth and reliable experience.
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Eligibility for Return/Exchange
Returns or exchanges are accepted only if:
You receive a damaged product
You receive the wrong item
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Conditions
Request must be made within 24–48 hours of receiving the product
Product must be unused and in original condition
Clear pictures/videos must be shared for verification
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Non-Returnable Items
Customized or personalized products
Items damaged due to misuse or mishandling
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Process
Contact us via WhatsApp or email,
Share order details + images,
After verification, we will guide you on next steps
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Important Note
We do not offer returns based on change of mind or personal preference after delivery.
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PAYMENT POLICY-Accepted Payment Methods
Bank transfer
EasyPaisa / JazzCash
Cash on Delivery (if applicable)
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Order Confirmation
Orders are confirmed after payment (for prepaid orders)
COD orders may require confirmation via call or message
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Pricing
All prices are listed in PKR
Prices may be updated without prior notice
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DISCLAIMER
Al Nameen products are created as support tools for self-care and emotional wellbeing.
They are not medical devices
They do not diagnose, treat, or cure any medical or psychological condition
They are not a substitute for professional medical, psychological, or therapeutic treatment
We encourage customers to seek professional help where needed.
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PRIVACY POLICY
Your trust matters to us.
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Information We Collect
Name,
Contact details,
Shipping address
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How We Use It
To process and deliver your orders
To communicate updates regarding your purchase
To improve our services
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Data Protection
Your information is kept secure
We do not sell or share your data with third parties
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Communication
By placing an order, you agree to receive order-related communication via WhatsApp, SMS, or email.
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TERMS OF USE
By using our website, you agree to the following:
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1. Product Understanding
You acknowledge that our products are for supportive and personal use, not guaranteed outcomes.
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2. Content Use
All website content (images, text, designs) is the property of Al Nameen and cannot be copied or reused without permission.
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3. Limitation of Liability
Al Nameen is not liable for:
Misuse of products
Delays caused by third-party courier services
Individual experiences or expectations from product use
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4. Changes to Policies
We reserve the right to update these policies at any time. Updated versions will be posted on the website.
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CUSTOMER SUPPORT POLICY
We aim to respond to all queries with care and clarity.
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Response Time
WhatsApp: Within few hours (working time)
Email: Within 24 hours
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Support Scope
We assist with:
Product guidance
Order tracking
After-sales support
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Communication Tone
We maintain respectful and professional communication at all times and expect the same from customers.