SHIPPING POLICY - Delivery Coverage

We currently deliver across Pakistan through trusted courier partners.

Processing Time

Orders are processed within 1–2 working days after confirmation/payment. Customized orders may take 2–4 working days depending on design.

Delivery Time

Major cities: 2–4 working days Other areas: 3–6 working days Please note that delivery timelines may vary due to external factors such as weather, holidays, or courier delays.

Shipping Charges

Standard shipping charges apply at checkout. Any promotional free shipping offers will be clearly communicated.

Order Tracking

Once your order is dispatched, you will receive tracking details via WhatsApp or email.

Important Notes

Please ensure your contact number and address are accurate. We are not responsible for delays caused by incorrect information provided by the customer.

RETURN & EXCHANGE POLICY

We aim to provide you with a smooth and reliable experience.

Eligibility for Return/Exchange

Returns or exchanges are accepted only if: You receive a damaged product You receive the wrong item

Conditions

Request must be made within 24–48 hours of receiving the product Product must be unused and in original condition Clear pictures/videos must be shared for verification

Non-Returnable Items

Customized or personalized products Items damaged due to misuse or mishandling

Process

Contact us via WhatsApp or email, Share order details + images, After verification, we will guide you on next steps

Important Note

We do not offer returns based on change of mind or personal preference after delivery.

PAYMENT POLICY - Accepted Payment Methods

Bank transfer EasyPaisa / JazzCash Cash on Delivery (if applicable)

Order Confirmation

Orders are confirmed after payment (for prepaid orders) COD orders may require confirmation via call or message

Pricing

All prices are listed in PKR Prices may be updated without prior notice

DISCLAIMER

Al Nameen products are created as support tools for self-care and emotional wellbeing. They are not medical devices They do not diagnose, treat, or cure any medical or psychological condition They are not a substitute for professional medical, psychological, or therapeutic treatment We encourage customers to seek professional help where needed.

PRIVACY POLICY

Your trust matters to us.

Information We Collect

• Name,
• Contact details,
• Shipping Address

How We Use It

To process and deliver your orders To communicate updates regarding your purchase To improve our services

Data Protection

Your information is kept secure We do not sell or share your data with third parties

Communication

By placing an order, you agree to receive order-related communication via WhatsApp, SMS, or email.

TERMS OF USE

By using our website, you agree to the following:

1. Product Understanding

You acknowledge that our products are for supportive and personal use, not guaranteed outcomes.

2. Content Use

All website content (images, text, designs) is the property of Al Nameen and cannot be copied or reused without permission.

3. Limitation of Liability

Al Nameen is not liable for: Misuse of products Delays caused by third-party courier services Individual experiences or expectations from product use

4. Changes to Policies

We reserve the right to update these policies at any time. Updated versions will be posted on the website.

CUSTOMER SUPPORT POLICY

We aim to respond to all queries with care and clarity.

Response Time

WhatsApp: Within few hours (working time) Email: Within 24 hours

Support Scope

We assist with: Product guidance Order tracking After-sales support

Communication Tone

We maintain respectful and professional communication at all times and expect the same from customers.